Privacy Policy

Who We Are

Straws ("we," "us," "our") operates this website and related ordering and communication channels. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect the following categories of information:

• Contact details, such as name, phone number, and email address.
• Order-related information, including items ordered and pickup/delivery preferences.
• Website usage data, such as device/browser details and analytics data.
• Communication history when you contact us or subscribe to updates.

SMS Marketing and Text Messaging

Customer / marketing texts: If you opt in to receive promotional SMS from us, we may send offers, updates, and related service messages. By providing your mobile number and opting in, you consent to receive recurring automated marketing and informational text messages from Straws.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out of marketing texts at any time by replying "STOP".
• For support, reply "HELP" or contact us directly.
• Consent to receive marketing SMS is not a condition of purchase.

Employee work texts: Active Straws employees receive required work notifications by SMS, email, push/app alerts, and phone when needed (schedule, coverage, till, inventory, and store operations). These are employment-related communications, not marketing. While employed, staff cannot opt out of work notifications; after employment ends, work SMS stops. Marketing consent rules above do not apply to employee work channels.

We do not sell your SMS consent data or phone number to third parties for their own marketing purposes.

How We Use Information

• To process and fulfill orders.
• To provide customer support.
• To send operational communications (including required employee work alerts) and promotions (including marketing SMS when customers have opted in).
• To improve our website, products, and services.
• To comply with legal obligations and enforce our terms.

Sharing of Information

We may share information with trusted service providers that help us operate our website, ordering systems, payment processing, analytics, and messaging platforms, solely for business purposes and subject to appropriate protections.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your data. We retain information only as long as reasonably necessary for business, legal, and operational purposes.

Your Choices

• Opt out of marketing emails using unsubscribe links.
• Opt out of SMS by replying "STOP".
• Request updates or deletion of your information where applicable by contacting us.

Contact Us

If you have questions about this Privacy Policy, contact us at (870) 376-0900 or visit us at 3000 Jennings Ln Suite J, Batesville, AR 72501.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.