Return and Refund Policy
Effective Date: September 21, 2026
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Overview
Straws Soda ("we," "us," "our") sells made-to-order drinks and treats for pickup or local delivery, plus official merch that we ship. This policy explains when we accept returns and how refunds work.
Drinks, treats, and other food
Dirty sodas, energy drinks, tea, refreshers, cookies, warm rolls, bulk ice, and catering food are perishable and made to order. We do not accept returns of these items after they are prepared, picked up, or delivered.
We will remake the item or refund you if:
- We made the wrong drink or left something out.
- There is a quality problem with what we served.
- You cancel before we start making the order.
Tell us within 24 hours of pickup or delivery. Call (870) 376-0900, visit us at 3000 Jennings Ln Suite J, Batesville, AR 72501, or email team@strawssoda.com. Same-day is fastest — we can usually remake it at the window.
Shipped merch
Tees, hoodies, hats, and stickers are printed to order and shipped to you. They are not sold at the Batesville window.
Defects, damage, or the wrong item: Contact us within 30 days of delivery. Email team@strawssoda.com with your order email, what you received, and photos. We will replace the item or refund you. We cover return shipping when the item is defective, damaged in transit, or not what you ordered.
Change of mind, fit, or color: We do not accept returns for change of mind, size, or color preference. These pieces are printed after you pay and are not sitting on a shelf here.
How to request a refund
- Contact us by phone at (870) 376-0900, in person at the window, or by email at team@strawssoda.com.
- Tell us your name, order date or order email, what you bought, and what went wrong.
- For merch defects, include photos of the item and the packaging when you can.
You do not need an account on this website to request a refund.
Refund method and timing
Approved refunds go back to the original payment method. After we process a refund, it usually shows on your statement within 5 to 10 business days. Card networks can take a little longer.
If we remake a drink or replace merch instead of refunding, there is no extra charge when the problem was on our side.
Contact
Straws Soda
3000 Jennings Ln Suite J
Batesville, AR 72501
Phone: (870) 376-0900
Email: team@strawssoda.com
Policy updates
We may update this Return and Refund Policy from time to time. Updates will be posted on this page with a revised effective date.